Deliveries, Returns & Refunds Policy

TURNAROUND & DELIVERIES

SHIPPING

Australia

Within Australia goods typically arrive within 2-7 business days.

We offer free Australia wide shipping using our local postal service AusPost. We ship using their standard shipping service. Delivery times may vary for regional areas and if the goods are onboarded to another carrier.

You will receive a tracking number once your order has shipped so you can track its journey.

International (outside Australia)

Outside Australia goods typically arrive within 2-4 weeks.

We offer free international shipping on orders using standard carriers. Note that once goods depart Australia they will onboard with other carriers. Delivery times may vary based on your location and the shipping carrier.

You will receive a tracking number once your order has shipped, so you can monitor its progress.

Please be aware that additional customs fees or taxes may apply depending on your country.

If you wish to have the product express delivered (ie. FEDEX etc), additional charges apply – please contact us for a quote. For example, to Dubai we have previously been quoted $250 AUD.

RETURNS & EXCHANGES POLICY

We strive to ensure that every album and photo book meets your expectations. Due to the personalised nature of our products, we do not accept returned goods or exchanges for change of mind, related to quality, mistakes in personalisation provided by the customer, or any other reason.

It is your responsibility to review and proof-read your design before approving it for printing, therefore, we do not accept any liability for any errors in printing.

We can only accept returns and exchanges in the following circumstances:

• Defective or Damaged Items: If your product arrives damaged or defective, please contact us immediately referencing your order number along with photos of the damage to help us resolve the issue more efficiently. Once we review your request and its approved for replacement, we will provide instructions on how to return the item. We will then arrange for a replacement.

• Error in Personalisation from the Approved Design: If we make an error in personalisation that differs from your approved design, we will correct the issue at no additional cost.

REFUND POLICY

Again for the same reason that goods are custom made to order, we do not give refunds.

Gift vouchers are non-refundable.

CANCELLATION POLICY

If you wish to cancel an order, please contact us within 24 hours of placing your order. Once the design steps have begun, cancellations are not possible.

CONTACT US

For any questions or concerns, please contact our customer service team:

• Email: hello@thecoffeetablebookalbums.com
• Address: PO Box 2501, Taren Point NSW 2229, Australia

We are here to assist you and ensure your experience with our wedding albums and photo books is as special as the memories they hold. Thank you for choosing us!